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Our Products for your well-being
(prices without VAT)
Exchange and return of items
If you wish to exchange or return an item purchased at www.lau-buru.com, you can do so within a maximum period of 15 days from the delivery date. If you wish to exchange your order for a different item or another size, you will have to place a new order and process the return of the unwanted one.
All returned items must be in perfect condition, unused, unwashed and with the tag. Items that do not meet these characteristics will be denied.
The customer must always request the return of the order via e-mail: firstname.lastname@example.org or by
phone at 613023031.
Once you have requested a return from us, package your items securely. It is important that you indicate in this document the items you wish to return.
Send the package to the following address:
Idotorbe Bailara 22, 20870 Elgoibar, Gipuzkoa.
Make the shipment, either by going to the Post Office and sending your package by certified mail or with return receipt or you can manage it with the courier company you prefer.
Please note that in the case of returns by postal mail or courier, Geobtk Zerbitzuak S.L. will not accept shipments with postage due or cash on delivery and return shipping costs will not be paid. The direct cost of returns will always be assumed by the customer except for defects or manufacturing defects. In that case, Geobtk Zerbitzuak S.L. will bear all the expenses incurred and will process the refund of the order amount in the same way it was paid.
The customer has the right of withdrawal within 7 calendar days following receipt of the item. To do this, it is necessary to send the order to the address written above. Once we receive the order and verify that it is in perfect condition, we will proceed to refund the amount of the item(s).
garments. We will never refund the amount of the shipping cost,
If it exceeds 7 days, we will issue a voucher for the value of the returned garments with validity of 6 months for
can only be used on our website
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